FAQ

Our payment terms are designed to be flexible and accommodating to meet the diverse needs of our clients. Typically, we require a deposit before starting a project, with the remaining balance due upon completion. For long-term projects or ongoing services, we can arrange installment payments or monthly billing cycles. We accept various payment methods including credit cards, bank transfers, and online payment platforms. Please discuss your preferred payment plan with our sales team, who will be happy to find a solution that works for you.

We take confidentiality very seriously and implement robust measures to protect your data. All documents submitted are stored on secure, encrypted servers. Our translators and staff are bound by strict confidentiality agreements, ensuring that your information is not disclosed to unauthorized parties. We also follow industry best practices for data security, including regular audits and updates to our security protocols. If you have specific confidentiality requirements, please let us know, and we will work to accommodate them.

Our revision policy is designed to ensure your complete satisfaction with our services. We offer free revisions to address any issues or changes you may need in the translated document. You can request a revision within a specified time frame after the delivery of the translation. Our team will review your feedback and make the necessary adjustments promptly. We aim to provide a translation that meets your expectations and needs. For more detailed information, please refer to our revision policy or contact our support team.

We understand that urgent translation requests are sometimes necessary, and we are equipped to handle them efficiently. When you have an urgent request, please specify the deadline, and we will prioritize your project accordingly. Our team will expedite the translation process without compromising on quality. We have a dedicated team of translators available for urgent projects, ensuring that your tight deadlines are met. Contact our support team as soon as possible to discuss your urgent translation needs.

We take complaints seriously and have a structured process in place to address them. If you have a complaint, you can contact our customer support team, who will document your concerns and escalate the issue to the appropriate department. We will conduct a thorough review and investigation to understand the root cause of the problem. Our goal is to resolve your complaint promptly and to your satisfaction. We also use feedback from complaints to improve our services and prevent future issues. Please refer to our complaint handling policy for more details.